Remote Patient Access Specialist – Scheduling

Baptist Health; United States; Remote; USD 24,000 - 31,000; Full time

Job summary

Baptist Health is seeking a remote Patient Access Coordinator to schedule patient appointments across diagnostic, surgical, therapy, and physician visits. You will collect and verify demographics and insurance data and enter details into the scheduling system while maintaining call-center quality metrics.

This role emphasizes service excellence, compassionate communication, and adherence to HIPAA and other regulations. Bilingual English and Spanish/Creole are preferred to serve diverse patients.

Qualifications

• High School, Cert, GED, Trn, Exper. required.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced environment.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Knowledge of HIPAA, AHCA, EMTALA, and Medicare coverage structure.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures).
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into scheduling system.
• Work in a call center type environment and meet individual quality metrics.
• Uphold Baptist Health philosophy of service excellence.

Skills

Customer service

Interpersonal communication

Bilingual English/Spanish/Creole

Education

High School, Cert, GED, Trn, Exper.

Job description

Baptist Health is seeking a remote Patient Access Coordinator to schedule patient appointments across diagnostic, surgical, therapy, and physician visits. You will collect and verify demographics and insurance data and enter details into the scheduling system while maintaining call-center quality metrics.

This role emphasizes service excellence, compassionate communication, and adherence to HIPAA and other regulations. Bilingual English and Spanish/Creole are preferred to serve diverse patients.