Remote Scheduling Coordinator for Patient Services

Akron Children’s Hospital; Akron (OH); Remote; USD 17,000 - 26,000; Full time

Job summary

Akron Children’s Hospital is seeking a Scheduling Coordinator to manage complex appointment requests and coordinate patient needs with availability. The role requires extensive phone communication, data entry, and independent work in a fast-paced setting.

Qualifications include a high school diploma or GED and at least two years in patient registration, scheduling, or customer service. Strong written and verbal communication are essential, with familiarity in medical terminology preferred.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in patient registration, scheduling, and/or customer service.

Responsibilities

• Enters and validates medical, demographic, insurance, and financial data in the system, creating accurate appointments.
• Provides support and back-up assistance as needed.
• Handles patient inquiries regarding physicians and services.
• Identifies the need for interpreter services and schedules accordingly.
• Meets productivity and quality standards per departmental goals.
• Collaborates with staff system-wide to improve patient experience.
• Maintains a clean, organized work area.
• Cross-trains to perform other duties as assigned.

Skills

MS Office

Multi-line phone

Epic software

Keyboarding

Attention to detail

Written and verbal communication

Education

High school diploma or GED

Job description

Akron Children’s Hospital is seeking a Scheduling Coordinator to manage complex appointment requests and coordinate patient needs with availability. The role requires extensive phone communication, data entry, and independent work in a fast-paced setting.

Qualifications include a high school diploma or GED and at least two years in patient registration, scheduling, or customer service. Strong written and verbal communication are essential, with familiarity in medical terminology preferred.