Patient Experience Coordinator

Akron Children’s Hospital; Ravenna (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Akron Children’s Hospital is seeking a full-time Patient Service Representative to provide business, financial, and appointment-related services. This role involves greeting and assisting patients, scheduling visits, and managing payments, all aimed at creating a positive experience.

The ideal candidate will have strong interpersonal and organizational skills, and experience in office settings. A high school diploma is required, and healthcare experience is preferred. The position is onsite in Ravenna, Ohio.

Qualifications

• Experience working in a general office setting is preferred.
• Experience in a healthcare environment is preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Develop and maintain positive relationships with patients and families.
• Perform point-of-service activities and manage third-party payors.
• Schedule patient visits using hospital procedures.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Microsoft Office (Outlook, Excel, Word)

Education

High school diploma or equivalent

Job description

Akron Children’s Hospital is seeking a full-time Patient Service Representative to provide business, financial, and appointment-related services. This role involves greeting and assisting patients, scheduling visits, and managing payments, all aimed at creating a positive experience.

The ideal candidate will have strong interpersonal and organizational skills, and experience in office settings. A high school diploma is required, and healthcare experience is preferred. The position is onsite in Ravenna, Ohio.