Patient Experience Coordinator

Akron Children’s Hospital; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative to provide business, financial, and appointment-related services. This role includes managing patient arrivals, scheduling visits, and ensuring a positive experience for families.

Applicants should have a high school diploma and experience in an office setting, preferably in healthcare. Strong interpersonal and organizational skills are essential for success in this position.

Qualifications

• Experience in a general office setting preferred.
• Experience working in a healthcare environment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Develop and maintain positive relationships with patients and families.
• Perform point-of-service activities under supervision.
• Schedule patient visits utilizing hospital procedures.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Experience in healthcare

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Computerized scheduling system

Job description

Akron Children’s Hospital is seeking a Patient Service Representative to provide business, financial, and appointment-related services. This role includes managing patient arrivals, scheduling visits, and ensuring a positive experience for families.

Applicants should have a high school diploma and experience in an office setting, preferably in healthcare. Strong interpersonal and organizational skills are essential for success in this position.