Scheduling Coordinator

Akron Children’s Hospital; Alaska; On-site; USD 42,000 - 54,000; Full time

Job summary

Akron Children’s Hospital in Alaska is seeking a Scheduling Coordinator to manage complex appointment requests, coordinate patient needs with availability, and handle multiple priorities in a fast-paced environment.

The role requires extensive telephone communication, data entry, and cross-team collaboration to improve patient experience. It is a full-time position with standard Monday–Friday hours and occasional Saturday coverage.

Qualifications

• High school diploma or GED required.
• Experience with patient registration, scheduling or customer service preferred.
• Basic knowledge of medical terminology is helpful.

Responsibilities

• Enters and validates medical, demographic, insurance, and financial data in the system and creates accurate appointments.
• Provides support and back-up assistance as needed.
• Handles a wide variety of patient inquiries regarding physicians and services.
• Identifies the need for interpreter services and schedules accordingly.
• Meets productivity and quality standards per departmental goals.
• Collaborates with staff across the system to improve patient experience.
• Maintains an organized work area and cross-trains for other duties.

Skills

PCs & MS Office

Multi-line phone

Keyboarding / data entry

Organization skills

Customer service / communication

Written & verbal communication

Education

High school diploma or GED

Tools

Epic software

Job description

Scheduling Coordinator

2026-08-13 Akron Children’s Hospital all cities, AK

Description:

Full Time (40 hours per week)

M-F (Must be able to work as early as 7:00am and as late as 6:00pm)

Includes working a Saturday from 8:00am to 12:00 noon approximately every 5 weeks

Summary:

The scheduling coordinator role is responsible for coordinating services between patient's needs and availability. The role handles complex appointment requests and requires extensive telephone communication, customer interface, and the ability to handle multiple priorities while working independently in a fast-paced environment.

Responsibilities:

• Enters and validates medical, demographic, insurance, and financial data in a timely manner in the appropriate system, along with creating accurate appointments.


• Provides support and back up assistance as deemed necessary.


• Handles a wide variety of patient inquiries regarding physicians and services.


• Identifies the need for and accurately schedules interpreter services.


• Meets productivity and quality standards as stipulated by departmental goals.


• Functions as an integrated team member and works collaboratively with other staff across the system to improve patient experience.


• Maintains a clean and organized work area.


• Will be cross-trained to perform other duties as assigned.

Technical Expertise

• Demonstrated ability to use PCs (and toggle between multiple applications), MS office, and multi-line phone experience preferred. Epic software experience is preferred.


• Keyboarding/data entry skills required.


• Organization skills with attention to detail required.


• Notable client service, communication, and relationship building skills required.


• Ability to function both independently and as a team player in a fast-paced environment required.


• Must have strong written and verbal communication skills and excellent spelling.

Education and Experience

• High school diploma or GED required.


• Minimum 2 years of experience in patient registration, scheduling, and/or customer service is required.


• Basic knowledge of medical terminology is preferred.

Full Time

FTE: 1.000000

Status: Remote