Remote Scheduling Coordinator for Patient Services

Akron Children’s Hospital; Alaska; On-site; USD 42,000 - 54,000; Full time

Job summary

Akron Children’s Hospital in Alaska is seeking a Scheduling Coordinator to manage complex appointment requests, coordinate patient needs with availability, and handle multiple priorities in a fast-paced environment.

The role requires extensive telephone communication, data entry, and cross-team collaboration to improve patient experience. It is a full-time position with standard Monday–Friday hours and occasional Saturday coverage.

Qualifications

• High school diploma or GED required.
• Experience with patient registration, scheduling or customer service preferred.
• Basic knowledge of medical terminology is helpful.

Responsibilities

• Enters and validates medical, demographic, insurance, and financial data in the system and creates accurate appointments.
• Provides support and back-up assistance as needed.
• Handles a wide variety of patient inquiries regarding physicians and services.
• Identifies the need for interpreter services and schedules accordingly.
• Meets productivity and quality standards per departmental goals.
• Collaborates with staff across the system to improve patient experience.
• Maintains an organized work area and cross-trains for other duties.

Skills

PCs & MS Office

Multi-line phone

Keyboarding / data entry

Organization skills

Customer service / communication

Written & verbal communication

Education

High school diploma or GED

Tools

Epic software

Job description

Akron Children’s Hospital in Alaska is seeking a Scheduling Coordinator to manage complex appointment requests, coordinate patient needs with availability, and handle multiple priorities in a fast-paced environment.

The role requires extensive telephone communication, data entry, and cross-team collaboration to improve patient experience. It is a full-time position with standard Monday–Friday hours and occasional Saturday coverage.