Patient Services & Scheduling Specialist

Akron Children's; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Akron Children's in Cleveland, Ohio is seeking a Patient Service Representative to provide a comprehensive set of business and appointment-related services. The role entails greeting patients, managing co-pay collections, and ensuring a positive patient experience at the front desk.

The ideal candidate should have a high school diploma, excellent interpersonal skills, and experience in a healthcare environment. Responsibilities include scheduling visits, maintaining office inventory, and ensuring HIPAA compliance.

Qualifications

• Experience working in a healthcare environment preferred.
• Knowledge of medical terminology preferred.
• Experience with computerized scheduling systems preferred.

Responsibilities

• Develops positive relationships with patients and families.
• Performs visit preparation and patient tracking.
• Schedules patient visits utilizing hospital procedures.
• Manages third-party payors and collection of co-pays.
• Ensures HIPAA compliance is followed.

Skills

Excellent interpersonal skills

Strong organizational skills

Basic math skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Akron Children's in Cleveland, Ohio is seeking a Patient Service Representative to provide a comprehensive set of business and appointment-related services. The role entails greeting patients, managing co-pay collections, and ensuring a positive patient experience at the front desk.

The ideal candidate should have a high school diploma, excellent interpersonal skills, and experience in a healthcare environment. Responsibilities include scheduling visits, maintaining office inventory, and ensuring HIPAA compliance.