Patient Experience & Scheduling Coordinator

Akron Children’s Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital in Akron, OH is seeking a Patient Service Representative to support front-desk operations, greet families, schedule visits and assist with billing. You will help ensure a smooth check-in/out experience and maintain an organized reception area.

Responsibilities include co-pay collection, patient tracking, HIPAA compliance, coordinating with care teams and using Microsoft Office to support daily office tasks.

Qualifications

• Experience in a general office setting preferred.
• Experience in a healthcare environment preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greeting patients and families and providing prompt, caring responses.
• Handles visit preparation, co-pay collection, patient tracking and other tasks.
• Schedules patient visits or other diagnostic testing.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, e.g., faxing, copying, filing, mailings, calls, messages.
• Responsible for front desk inventory and communicating needs to staff.
• Maintains smooth operation by setting priorities based on workload and deadlines.
• Ensures the department appearance and waiting area cleanliness.
• Participates in clerical cross coverage as needed.
• Ensures HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Communication

Organizational skills

Basic math

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Akron Children's Hospital in Akron, OH is seeking a Patient Service Representative to support front-desk operations, greet families, schedule visits and assist with billing. You will help ensure a smooth check-in/out experience and maintain an organized reception area.

Responsibilities include co-pay collection, patient tracking, HIPAA compliance, coordinating with care teams and using Microsoft Office to support daily office tasks.