Patient Experience Coordinator

Akron Children’s Hospital; Hudson (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative to provide business, financial, and appointment-related services, ensuring a positive patient experience. Responsibilities include scheduling visits, managing patient interactions, and performing clerical duties.

The ideal candidate will possess a high school diploma, strong interpersonal and organizational skills, and experience in a healthcare environment. Proficiency in Microsoft Office is also required.

Qualifications

• A high school diploma or equivalent is required.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.

Responsibilities

• Develops and maintains positive relationships with patients and families.
• Performs point-of-service activities.
• Schedules patient visits utilizing hospital procedures.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Akron Children’s Hospital is seeking a Patient Service Representative to provide business, financial, and appointment-related services, ensuring a positive patient experience. Responsibilities include scheduling visits, managing patient interactions, and performing clerical duties.

The ideal candidate will possess a high school diploma, strong interpersonal and organizational skills, and experience in a healthcare environment. Proficiency in Microsoft Office is also required.