Remote Scaled Account Manager for SMB Cloud Growth

DoiT; United States; Remote; USD 49,000 - 78,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking a Scaled Account Manager to join our remote North America and Canada team. You will own the commercial relationship for a large SMB and mid-market portfolio, driving retention, renewal success, and expansion opportunities while coordinating with cross-functional teams across product, engineering, and cloud-provider partners.

You will use data-driven coverage to identify growth, manage complex multi-cloud environments, and help customers optimize FinOps and cloud spend.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years of experience in a technology company
• Strong verbal/written communication skills in English
• Strong technical skills to engage with technical teams and build relationships
• Great operational/administration skills and detail-oriented
• Ambition to grow within the organization
• Humor and a collaborative mindset

Responsibilities

• Own a scaled portfolio primarily in SMB and mid-market segments using Salesforce to maintain context, priorities, risks, renewals, and next steps
• Prioritize engagement using data, build multi-threaded relationships, and understand customer priorities and cloud footprint
• Drive retention and renewal outcomes with proactive risk mitigation and commercial discussions
• Identify, qualify, and manage expansion pipelines across workloads, migrations, and cost optimization
• Collaborate with Sales, CSMs, FDEs, and cloud-provider teams on account plans and deal execution
• Run portfolio cadences, including reviews, product demos, commitment planning, security and AI discussions
• Coordinate escalations and ensure accountability and timely resolution
• Leverage data, dashboards, CRM workflows, and AI tools to improve coverage and repeatable rhythms
• Capture customer feedback and market insights for Product, Engineering, Marketing, and Sales
• Maintain reviews and plans for priority customers, tracking outcomes and growth plans

Skills

Account Management

Customer Success

English communication

Technical engagement

Tools

Salesforce

CRM tools

Job description

DoiT is seeking a Scaled Account Manager to join our remote North America and Canada team. You will own the commercial relationship for a large SMB and mid-market portfolio, driving retention, renewal success, and expansion opportunities while coordinating with cross-functional teams across product, engineering, and cloud-provider partners.

You will use data-driven coverage to identify growth, manage complex multi-cloud environments, and help customers optimize FinOps and cloud spend.