Remote Scale Client Partner - Renewals & Value

Augury; United States; Remote; USD 120,000 - 155,000; Full time

Benefits offered by this job

Flexible PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Stock options

Paid parental leave

WFH stipend

Phone stipend

Job summary

Augury, a leading Industrial AI company, seeks a Scale Client Partner to manage a large, high-volume portfolio focused on retention, renewals, and delivering measurable customer value. Working with a Technical Success Manager, you will oversee post-sale life cycles, ensuring adoption and successful renewals.

Remote position with a preference for candidates in the Eastern or Central US. You will rely on data-driven dashboards and playbooks to drive renewals, mitigate risk, and identify expansion

Qualifications

• 5–8+ years in customer success or renewal management in software/hardware.
• Experience managing high-volume portfolios with strong retention.
• Ability to forecast renewals and manage risk.
• Background in industrial manufacturing or digital transformation.

Responsibilities

• Own a portfolio of up to ~100 accounts across SMB and mid-market segments.
• Prioritize engagement based on renewal timing, risk signals, and growth potential.
• Manage by exception using dashboards, health scores, and triggers.
• Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal execution.
• Maintain accurate, data-driven renewal forecasts with visibility into risk and upside.
• Proactively identify at-risk accounts and drive mitigation plans for renewals.
• Partner with Sales on pricing, packaging, and lightweight expansion opportunities.
• Execute standardized, scalable engagement models to ensure value realization.
• Communicate clear, repeatable value narratives tied to outcomes and usage.
• Identify and progress expansion opportunities based on usage signals.
• Maintain disciplined use of Gainsight and Salesforce as truth.
• Execute playbooks for renewals, risk management, and customer engagement.
• Ensure high-quality data hygiene and visibility across accounts.

Skills

Customer success

Account management

Renewal management

Forecasting

Industrial manufacturing

Digital transformation

Tools

Gainsight

Salesforce

Job description

Augury, a leading Industrial AI company, seeks a Scale Client Partner to manage a large, high-volume portfolio focused on retention, renewals, and delivering measurable customer value. Working with a Technical Success Manager, you will oversee post-sale life cycles, ensuring adoption and successful renewals.

Remote position with a preference for candidates in the Eastern or Central US. You will rely on data-driven dashboards and playbooks to drive renewals, mitigate risk, and identify expansion