Remote SaaS Renewals Pro - Grow Revenue & Retain Customers

Alpine IQ Inc.; Dallas (TX); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Remote-centric culture

Medical, dental, and vision coverage

Flexible time off

Home office stipend

Company-provided computer

Recognition program

Résumé du poste

Alpine IQ Inc. is a fully remote SaaS company hiring a Renewal Specialist to own the renewals lifecycle for a book of AIQ customers. You’ll drive outreach, quotes, and on-time signatures, collaborating with Customer Success, Partnerships, Sales, and Finance to shape renewal strategy.

You’ll identify at-risk accounts, negotiate multi-year terms, forecast in HubSpot, and seek upsell opportunities. The role emphasizes data-driven retention, plays a key part in building renewal playbooks, and offers

Qualifications

• 3–5+ years in a dedicated SaaS renewals role with ownership of a renewal book.
• Strong negotiation skills with a track record of closing renewals, pricing increases, and multi‑year agreements.
• Proven churn mitigation experience, including identifying at‑risk accounts early and turning them around.
• The ability to multithread across customer organizations and get to the decision makers who own the renewal.
• Experience managing a high volume of accounts and contracts with strong accuracy and attention to detail.
• Hands‑on experience using a CRM to manage pipeline and forecast renewals.
• Clear, confident communication, including the ability to explain pricing and contract terms in plain language.
• Solid understanding of SaaS subscription models and retention metrics (GRR, NRR, churn).

Responsabilités

• Own renewals end to end for an assigned book of accounts, initiating outreach 90–120 days before term end, preparing quotes, and driving contracts to on-time signature.
• Multithread every account, building relationships beyond your day-to-day contact and getting to the decision makers and economic buyers who sign.
• Negotiate with confidence, including pricing adjustments, multi-year agreements, and renewal terms within approved guidelines, and knowing when to escalate.
• Mitigate churn by spotting risk early through customer data, usage trends, and stakeholder signals, then building and executing save plans before renewals are in jeopardy.
• Forecast accurately by keeping your HubSpot pipeline current weekly: stages, close dates, and risk notes.
• Grow accounts by identifying upsell and expansion opportunities during the renewal window.
• Resolve issues across teams, coordinating with Finance and Billing on invoicing, payment, and contract questions.
• Turn data into insight by tracking renewal rate, net and gross revenue retention, and churn reasons, and sharing what you learn with CS leadership.
• Build the playbook: help shape AIQ’s renewal process through templates, automation, and documentation, bringing best practices from your prior experience.

Connaissances

Negotiation

Churn mitigation

Multithreading

CRM

Communication

SaaS metrics

Formation

Bachelor’s degree or equivalent

Outils

HubSpot

Description du poste

Alpine IQ Inc. is a fully remote SaaS company hiring a Renewal Specialist to own the renewals lifecycle for a book of AIQ customers. You’ll drive outreach, quotes, and on-time signatures, collaborating with Customer Success, Partnerships, Sales, and Finance to shape renewal strategy.

You’ll identify at-risk accounts, negotiate multi-year terms, forecast in HubSpot, and seek upsell opportunities. The role emphasizes data-driven retention, plays a key part in building renewal playbooks, and offers