Remote Customer Service Rep – Health Transport Scheduler

ModivCare Solutions; United States; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Voluntary life insurance

FSAs (Health/Dependent Care)

Pre-Tax commuter benefits

401(k) with company match

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is hiring a Customer Service Representative to serve as the first point of contact for members, resolving questions and coordinating transportation services. The role requires strong customer service skills, reliable data entry, and the ability to work a schedule that may include nights, weekends, and holidays.

Position is remote with a requirement to live in West Virginia. Training includes camera presence for the first 30 days; pay is $12.50 per hour with full benefits after hire.

Qualifications

• 0-2 years of contact center or customer service experience with high call volume and data entry preferred
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes
• Ability to accurately type at least 35 words per minute

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Skills

Customer service

Interpersonal skills

Typing speed 35 wpm

Tech literacy

Learn new technology

Education

High School Diploma preferred

Job description

Modivcare is hiring a Customer Service Representative to serve as the first point of contact for members, resolving questions and coordinating transportation services. The role requires strong customer service skills, reliable data entry, and the ability to work a schedule that may include nights, weekends, and holidays.

Position is remote with a requirement to live in West Virginia. Training includes camera presence for the first 30 days; pay is $12.50 per hour with full benefits after hire.