Remote SAP Support Specialist with Secret Clearance

Tripoint Solutions LLC; Pennsylvania; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote work

PTO

11 holidays

401(k) Retirement Plan

Professional Development Reimbursement

Transit/parking reimbursement

Cell phone reimbursement

Medical, Dental, Vision benefits

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. Remote role with eligibility to relocate to qualifying states; active Secret Clearance is required.

You will provide first-line assistance for SAP and related enterprise applications, ensuring timely resolution and strong customer service. Candidates should have strong communication skills, IT systems or business operations experience, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP ERP

ERP concepts

Troubleshooting

Communication skills

IT knowledge

Education

Bachelor’s degree in IT/CS/Business

Tools

SAP

Microsoft Office

Job description

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. Remote role with eligibility to relocate to qualifying states; active Secret Clearance is required.

You will provide first-line assistance for SAP and related enterprise applications, ensuring timely resolution and strong customer service. Candidates should have strong communication skills, IT systems or business operations experience, and proficiency in Microsoft Office.