Remote SAP Support Specialist - Secret Clearance

Tripoint Solutions LLC; Bastrop (LA); Remote; USD 65,000 - 85,000; Full time

Job summary

Tripoint Solutions is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to SAP users, ensuring timely issue resolution and excellent customer service.

A Secret Clearance is required, and candidates must be located in or willing to relocate to eligible states for remote work. Responsibilities include user management, system configuration support, and collaboration with stakeholders to implement SAP enhancements while maintaining

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP support experience

Communication skills

Microsoft Office proficiency

IT systems knowledge

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration

Tools

SAP ERP

SAP UM

Job description

Tripoint Solutions is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to SAP users, ensuring timely issue resolution and excellent customer service.

A Secret Clearance is required, and candidates must be located in or willing to relocate to eligible states for remote work. Responsibilities include user management, system configuration support, and collaboration with stakeholders to implement SAP enhancements while maintaining