Remote Salesforce Service Cloud Admin - Automation Lead

engine; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Engine is seeking a Salesforce Administrator specialized in Service Cloud to manage and improve operations for a Latin America–facing customer-support organization. You will focus on workflow automation, case management, and scalable support experiences, working closely with engineering, product, and customer-support stakeholders.

Responsibilities include designing and implementing automated support workflows, configuring screen flows, and optimizing Omni-Channel to improve workload distribution

Qualifications

• 3+ years as Salesforce Administrator with Service Cloud experience.
• Proven ability to design and implement workflow automations.
• Strong troubleshooting and independent delivery in fast-moving environments.

Responsibilities

• Design and implement strategies to automate support workflows and reduce backlog.
• Configure complex Salesforce screen flows to streamline processes.
• Design and optimize Omni-Channel configurations for workload distribution and scalability.
• Partner with engineering, product, and support teams to deliver Service Cloud improvements and integrations.
• Provide internal teams with operational guidance and data-informed insights.
• Use service data and workflow performance to identify opportunities for continuous improvement and higher customer satisfaction.

Skills

Salesforce Administration

Service Cloud

Workflow automation

Case management

Cross-functional collaboration

Problem solving

Tools

Salesforce Screen Flows

Omni-Channel

OmniStudio

AWS Connect

Job description

Engine is seeking a Salesforce Administrator specialized in Service Cloud to manage and improve operations for a Latin America–facing customer-support organization. You will focus on workflow automation, case management, and scalable support experiences, working closely with engineering, product, and customer-support stakeholders.

Responsibilities include designing and implementing automated support workflows, configuring screen flows, and optimizing Omni-Channel to improve workload distribution