Salesforce Service Cloud Administrator

ACL Digital; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking a Salesforce Admin in San Jose, CA to manage and enhance the Service Cloud platform for a global support organization. The role requires 5+ years of experience in a support environment, with responsibilities including optimizing workflows and ensuring data integrity. Nice-to-have qualifications include advanced certifications and experience with Amazon Connect. This position offers an exciting opportunity to improve agent productivity and customer experience.

Qualifications

• 5+ years as a Salesforce Administrator in a support/contact-center environment.

Responsibilities

• Administer and optimize Salesforce Service Cloud.
• Partner with support ops on enhancements and integrations.
• Ensure data integrity, security, and platform health.
• Deliver dashboards and insights that improve productivity.

Skills

Salesforce Administration

Data Integrity

Automation

Reporting

Integrations

Job description

We’re looking for a Salesforce Admin to own and evolve our Service Cloud platform supporting a global customer support organization.

You'll

• Administer and optimize Salesforce Service Cloud (workflows, automation, reports, integrations)
• Partner with support ops and Salesforce developers on enhancements and integrations (e.g., Amazon Connect)
• Ensure data integrity, security, and platform health
• Deliver dashboards and insights that improve agent productivity and customer experience

You bring

• 5+ years as a Salesforce Administrator in a support/contact-center environment

Nice to have

• Advanced Admin or Service Cloud Consultant cert
• Amazon Connect or CTI experience

Strongly Preferred

• Salesforce Certified Advanced Administrator (Admin II).