Remote Salesforce Service Cloud Admin (LATAM)

Engine; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity

Bonuses/Commissions

Hybrid/Remote HUB model

Remote work flexibility

Job summary

Engine is seeking a Salesforce Administrator focused on Service Cloud for a LATAM contractor position. Remote work is available across LATAM, with responsibilities to optimize support workflows and integrate Omni-Channel capabilities.

The role emphasizes collaboration with cross-functional teams, design of complex screen flows, and delivering measurable improvements in case handling and customer satisfaction.

Qualifications

• 3+ years of hands-on Salesforce Administrator experience with a focus on Service Cloud.
• Strong problem-solving skills with a track record of automating workflows and reducing case backlog.
• Familiarity with Salesforce Omni-Channel, OmniStudio, and AWS Connect telephony integration is a plus.

Responsibilities

• Design and implement streamlined customer support workflows within Service Cloud.
• Collaborate with engineering, product, and support teams to optimize Salesforce solutions.
• Lead the design of screen flows and Omni-Channel configurations to improve efficiency.
• Provide data-driven insights to internal teams to improve customer satisfaction.

Skills

Salesforce Admin

Service Cloud

Omni-Channel

OmniStudio

AWS Connect

Case management

Workflow automation

Tools

Salesforce

Omni-Channel

OmniStudio

AWS Connect

Job description

Engine is seeking a Salesforce Administrator focused on Service Cloud for a LATAM contractor position. Remote work is available across LATAM, with responsibilities to optimize support workflows and integrate Omni-Channel capabilities.

The role emphasizes collaboration with cross-functional teams, design of complex screen flows, and delivering measurable improvements in case handling and customer satisfaction.