Global Salesforce Service Cloud Architect – Lead & Scale

Robotic Technologies Automation; Needham (MA); On-site; USD 82,000 - 117,000; Full time

Job summary

Robotic Technologies Automation is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud. You will drive global customer care operations across North America and EMEA from Needham, MA.

The ideal candidate brings hands-on expertise in Salesforce, including Apex, LWC, Flow, and security considerations, and can mentor engineers while managing SI/contractor delivery.

Qualifications

• Strong expertise in Salesforce Service Cloud Architecture.
• Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
• Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
• Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
• Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
• Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
• Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
• Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
• Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components

Salesforce Flow

Experience Cloud

Digital Engagement

REST APIs

Platform Events

Queueable

Batch Apex

Change Data Capture

Oracle Integration Cloud

Copado

Security & Governor Limits

Salesforce DevOps

CI/CD

Leadership

Tools

Oracle Integration Cloud

Copado

Job description

Robotic Technologies Automation is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud. You will drive global customer care operations across North America and EMEA from Needham, MA.

The ideal candidate brings hands-on expertise in Salesforce, including Apex, LWC, Flow, and security considerations, and can mentor engineers while managing SI/contractor delivery.