Remote Salesforce & Customer Experience Admin

Ali Aydi; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Salesloft is seeking a skilled Business Systems Administrator, Customer Experience, to own and optimize Salesforce and related customer experience platforms. You will collaborate across Services, Success, and Support to automate workflows, improve efficiency, and scale processes that impact customer outcomes.

You will manage Salesforce and ancillary systems, drive IT-enabled improvements, and advocate best practices for a world-class customer experience.

Qualifications

• 3+ years experience in a related role (SaaS a plus).
• Salesforce Administrator certification is required.
• Salesforce Service Cloud Consultant certification is a plus.

Responsibilities

• Identify manual processes to automate with Services, Success, and Support teams.
• Scope, plan, recommend, and deliver system solutions meeting Objectives and Key Results.
• Lead design, build, delivery, and support of a redesigned Customer Hub.

Skills

Salesforce expertise

Change management

Project management

Cross-functional collaboration

Workflow automation

Education

Salesforce Administrator Certification

Salesforce Service Cloud Consultant (preferred)

Tools

Salesforce Service Cloud

Salesforce Knowledge

Live Agent

Customer Communities

Salesforce Flows

Job description

Salesloft is seeking a skilled Business Systems Administrator, Customer Experience, to own and optimize Salesforce and related customer experience platforms. You will collaborate across Services, Success, and Support to automate workflows, improve efficiency, and scale processes that impact customer outcomes.

You will manage Salesforce and ancillary systems, drive IT-enabled improvements, and advocate best practices for a world-class customer experience.