Remote Salesforce Product & Process Manager

Arrow Electronics; Williamstown (NJ); Remoto; USD 88.000 - 120.000; Tempo pieno

Descrizione del lavoro

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce backlogs, define product vision, gather requirements, and drive automation and process improvements across multiple platforms.

The role requires strong knowledge of Salesforce administration, experience in product ownership, and the ability to manage priorities across strategic initiatives.

Competenze

• 5+ years of experience with Salesforce platforms.
• 3+ years as Product Owner, Business Analyst, or Business Process Manager.
• Excellent stakeholder management and communication skills.
• Experience supporting platform integrations.
• Strong requirements gathering and documentation skills.
• Ability to independently manage competing priorities and initiatives.

Mansioni

• Own and prioritize the Salesforce product backlogs.
• Define and communicate product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
• Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.
• Strong Salesforce configuration and administration experience required. Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies is preferred.
• Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions).
• Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration, with experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.
• 5+ years experience supporting Salesforce platforms.
• 3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.
• Strong requirements gathering and documentation skills.
• Experience supporting platform integrations.

Conoscenze

Product Ownership

Agile/Scrum

Stakeholder management

Communication

Requirements gathering

Formazione

Salesforce certifications (see list)

Strumenti

JIRA

Power BI

ArrowSphere

MyBusiness

Descrizione del lavoro

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce backlogs, define product vision, gather requirements, and drive automation and process improvements across multiple platforms.

The role requires strong knowledge of Salesforce administration, experience in product ownership, and the ability to manage priorities across strategic initiatives.