Remote Salesforce Product Owner & Process Manager

Arrow Electronics; Lexington (KY); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to own Salesforce backlogs, define the product vision, roadmap, and priorities. You will translate business requirements into epics, features, and user stories, and act as the liaison between business stakeholders, IT, Salesforce developers, and leadership.

This fully remote role involves leading sprint planning, back­log grooming, and acceptance criteria, driving automation and process improvements, and overseeing deployment readiness

Qualifications

• Requires in-depth knowledge and experience of Product Ownership (Agile/Scrum & ECS business processes and applications).
• Requires advanced knowledge and experience in Salesforce Administration.
• Lead requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluate and recommend configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influence prioritization decisions across multiple stakeholder groups and manage dependencies between business, technical, and vendor teams.
• Must be able to handle all technical support inquiries for Salesforce and adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
• Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.
• Strong Salesforce configuration and administration experience required. Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies is preferred.
• Must be extremely proficient in SFDC data modeling for reports and dashboards.
• Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance.
• Act as a resource for colleagues with less experience.
• Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration, with experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.
• 5+ years experience supporting Salesforce platforms.
• 3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.
• Strong requirements gathering and documentation skills.
• Experience supporting platform integrations.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Define and communicate product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operate with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contribute to process improvements.
• Lead requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluate and recommend configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influence prioritization decisions across multiple stakeholder groups and manage dependencies between business, technical, and vendor teams.

Skills

Product Ownership (Agile/Scrum)

Salesforce Administration

Business Process Management

Stakeholder Management

UAT & Release Planning

Excel / Office 365

Education

4-year degree or equivalent experience

Tools

JIRA

Salesforce

Power BI

Outlook Add-ins

SFDC Connectors

Job description

Arrow Electronics is seeking a Business Process Manager to own Salesforce backlogs, define the product vision, roadmap, and priorities. You will translate business requirements into epics, features, and user stories, and act as the liaison between business stakeholders, IT, Salesforce developers, and leadership.

This fully remote role involves leading sprint planning, back­log grooming, and acceptance criteria, driving automation and process improvements, and overseeing deployment readiness