Remote Salesforce Process & Product Lead

Arrow Electronics; New York (NY); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Career Growth

Job summary

Arrow Electronics is seeking a Business Process Manager to serve as a bridge between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce product backlogs and drive process improvements across the platform.

You will design and implement scalable solutions, support integrations with ArrowSphere, Power BI, ERP, and oversee UAT, release validations, and post‑deployment support.

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• 5+ years experience supporting Salesforce platforms.
• 3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.
• Experience supporting platform integrations.

Responsibilities

• Own and prioritize Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce Administration

Product Ownership

Business Process Management

Stakeholder Management

Agile/Scrum

Platform Integrations

Tools

Salesforce

Power BI

Outlook Add-ins

SalesLoft

SF-to-SF Connectors

Job description

Arrow Electronics is seeking a Business Process Manager to serve as a bridge between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce product backlogs and drive process improvements across the platform.

You will design and implement scalable solutions, support integrations with ArrowSphere, Power BI, ERP, and oversee UAT, release validations, and post‑deployment support.