Remote Salesforce Process Leader

Arrow Electronics; Oklahoma City (OK); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to align Salesforce administration with business goals, combining Product Ownership, BPM, and enterprise architecture insights.

You will own the Salesforce backlog, gather requirements, lead UAT, release validation, and cross‑functional delivery with IT, architects, and leadership while driving automation and process improvements across platforms and teams.

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design, UAT, and release validations.
• Influences prioritization and coordinates across business, technical, and vendor teams.
• Experience supporting platform integrations.
• Experience with Salesforce automation and data modeling.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce Administration

Product Ownership

Business Process Management

Stakeholder Management

Agile/Scrum

Tools

Power BI

Salesforce Experience Cloud

SFDC Connectors

Job description

Arrow Electronics is seeking a Business Process Manager to align Salesforce administration with business goals, combining Product Ownership, BPM, and enterprise architecture insights.

You will own the Salesforce backlog, gather requirements, lead UAT, release validation, and cross‑functional delivery with IT, architects, and leadership while driving automation and process improvements across platforms and teams.