Remote Sales Operations Specialist

Fidus Systems; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Matching 401(k) contributions

Annual profit-sharing bonus

Job summary

Fidus Systems is seeking a Sales Operations Coordinator to support clients and drive business growth. This remote role serves Central and Pacific time zones, collaborating with the Sales/Business Manager to maintain client data, prepare proposals, and manage CRM activities.

The ideal candidate has 5+ years in customer service or sales, experience in tech or services, and strong English communication skills. AI experience is a plus. Fully remote with occasional travel to Canadian offices.

Qualifications

• Post-secondary education in a related field or the equivalent professional work experience.
• Minimum of five (5) years of experience in a Customer Service, Support or Sales focused role.
• Experience in the technology sector or a professional services agency.
• Strong background in AI and leveraging that to strengthen the company’s tools, system efficiency, and in developing new skills.

Responsibilities

• Partner with Business Manager(s) to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities.
• CRM (Salesforce) entry support and maintenance.
• Maintain information accuracy through defined sales processes and proper reporting.
• Assist with the preparation of client Proposals/Presentations and Quotations while adhering to Fidus Quality Standards.
• Client Relationship Management during Business Manager absence by providing excellent customer service, quick response and proper etiquette.

Skills

Salesforce

MS Office

Communication

English fluency

Education

Post-secondary education in a related field

Tools

CRM systems

Job description

Fidus Systems is seeking a Sales Operations Coordinator to support clients and drive business growth. This remote role serves Central and Pacific time zones, collaborating with the Sales/Business Manager to maintain client data, prepare proposals, and manage CRM activities.

The ideal candidate has 5+ years in customer service or sales, experience in tech or services, and strong English communication skills. AI experience is a plus. Fully remote with occasional travel to Canadian offices.