Remote Sales Operations & Analytics Specialist

Cognizant; Carson City (NV); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) plan and contributions

Paid holidays + PTO

Medical/Dental/Vision/Life Insurance

Employee Stock Purchase Plan

Discretionary annual incentive program

Job summary

Cognizant is seeking a remote Sales Operations Specialist to partner with the sales team and own data infrastructure, reporting, CRM integrity, SOP governance, and process improvements that drive revenue. This role sits at the intersection of sales, operations, and technology, owning reporting and analytics, CRM hygiene, and SOP governance.

Responsibilities include building dashboards, maintaining SOPs, and enabling scalable workflows across teams.

Qualifications

• 3+ years of experience in Sales Operations or Revenue Operations.
• Deep understanding of sales processes, pipeline management, and CRM best practices.
• Exceptional analytical and problem-solving skills; translate data into actionable recommendations.
• Experience owning and managing SOPs across teams with documentation and versioning.
• Ability to manage competing priorities in a fast-moving environment.
• Advanced Excel skills: pivot tables, XLOOKUP/VLOOKUP, dynamic charts, Power Query, macros.
• Familiarity with automation tools or a strong willingness to learn (Salesforce workflows, Power Automate).
• Experience with project management tools and cross-functional collaboration.
• Outstanding written and verbal communication; ability to present to senior stakeholders.
• Salesforce experience strongly preferred; admin-level knowledge is a plus.

Responsibilities

• Serve as the operational backbone of the sales team - owning data integrity, CRM hygiene, and the systems and tools that keep the revenue pipeline running smoothly.
• Process and close signed contracts in Salesforce; partner with Operations to communicate net-new business and upsells, ensuring a seamless handoff to the implementation team.
• Design, build, and maintain sales performance reporting and dashboards - delivering actionable insights on pipeline health, quota attainment, and key revenue metrics.
• Manage and govern the SOP repository, ensuring all documentation is current, version-controlled, and accessible; proactively communicate procedural changes to relevant stakeholders.
• Adapt to evolving business processes, translating strategy into updated, clearly documented procedures.
• Identify referenceable client accounts to support active sales cycles and go-to-market initiatives.
• Own daily and recurring reporting assignments with consistency and accuracy; surface trends, anomalies, and risks to sales leadership.
• Maintain an organized filing and records system for all sales operations documentation.

Skills

Sales Operations

CRM governance

Data analysis

Excel expertise

Salesforce familiarity

SOP management

Project management

Communication skills

Tools

Salesforce

Microsoft Excel

Power Automate

Power Query

Job description

Cognizant is seeking a remote Sales Operations Specialist to partner with the sales team and own data infrastructure, reporting, CRM integrity, SOP governance, and process improvements that drive revenue. This role sits at the intersection of sales, operations, and technology, owning reporting and analytics, CRM hygiene, and SOP governance.

Responsibilities include building dashboards, maintaining SOPs, and enabling scalable workflows across teams.