Remote Sales Operations Analyst & Process Optimizer

Cognizant; Salt Lake City (UT); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision insurance

Life insurance

Paid holidays

401(k) plan

Disability insurance

Parental leave

Employee stock purchase

Job summary

Cognizant is seeking a Sales Operations Specialist for a remote role open to all qualified US applicants. You will partner with sales, operations and technology to own reporting, CRM integrity, SOP governance, and workflow improvements that drive revenue.

Responsibilities include maintaining data integrity in the CRM, processing contracts in Salesforce, building dashboards, governing SOPs, and translating leadership direction into clear procedures.

Qualifications

• 3+ years of experience in Sales Operations, Revenue Operations, or a closely related field.
• Deep understanding of sales processes, pipeline management, and CRM best practices.
• Exceptional analytical and problem-solving skills; able to translate data into clear, actionable recommendations.
• Experience owning and managing SOPs - creating, maintaining, versioning, and communicating procedural documentation across teams.
• Proven ability to manage competing priorities and adapt quickly in a fast-moving, evolving environment.
• Advanced proficiency in Microsoft Excel: pivot tables, XLOOKUP/VLOOKUP, dynamic charts, Power Query, and macro development.
• Demonstrated track record of identifying process gaps and driving operational improvements with measurable outcomes.
• Familiarity with automation tools or a strong appetite to learn (e.g., Excel macros, Salesforce workflows, Power Automate).
• Experience with project management tools and cross-functional collaboration.
• Outstanding written and verbal communication skills; able to present findings and recommendations to senior stakeholders.
• Salesforce experience strongly preferred; admin-level knowledge a plus.

Responsibilities

• Serve as the operational backbone of the sales team - owning data integrity, CRM hygiene, and the systems and tools that keep the revenue pipeline running smoothly.
• Process and close signed contracts in Salesforce; partner with Operations to communicate net-new business and upsells, ensuring a seamless handoff to the implementation team.
• Design, build, and maintain sales performance reporting and dashboards - delivering actionable insights on pipeline health, quota attainment, and key revenue metrics.
• Manage and govern the SOP repository, ensuring all documentation is current, version-controlled, and accessible; proactively communicate procedural changes to relevant stakeholders.
• Adapt to and operationalize evolving business processes, translating strategy and leadership direction into updated, clearly documented procedures.
• Identify referenceable client accounts upon request to support active sales cycles and go-to-market initiatives.
• Own daily and recurring reporting assignments with consistency and accuracy; surface trends, anomalies, and risks to sales leadership proactively.
• Maintain an organized, structured filing and records system for all sales operations documentation.

Skills

Sales operations

Analytical thinking

CRM best practices

SOP management

Prioritization

Excel proficiency

Project management

Communication

Salesforce experience

Tools

Salesforce

Excel

Power Automate

Power Query

Macros

Job description

Cognizant is seeking a Sales Operations Specialist for a remote role open to all qualified US applicants. You will partner with sales, operations and technology to own reporting, CRM integrity, SOP governance, and workflow improvements that drive revenue.

Responsibilities include maintaining data integrity in the CRM, processing contracts in Salesforce, building dashboards, governing SOPs, and translating leadership direction into clear procedures.