Remote Sales & Customer Service Specialist

careersus-teleperformance; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Paid time off

Job summary

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues, ensuring a seamless customer experience in a high-velocity setting.

This role offers work-from-home flexibility with comprehensive benefits. Candidates should have strong communication skills, a customer-service mindset, and the ability to thrive in a

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to questions, issues, and concerns.
• Connect with customers via phone, email, chat, or social media to resolve inquiries.
• Calmly resolve and de-escalate issues and escalate when necessary.
• Respond to requests for assistance and/or payments.
• Track call related information for auditing and reporting purposes.
• Provide feedback on call issues and meet sales objectives.

Skills

Customer service

Sales

Communication

Organization

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues, ensuring a seamless customer experience in a high-velocity setting.

This role offers work-from-home flexibility with comprehensive benefits. Candidates should have strong communication skills, a customer-service mindset, and the ability to thrive in a