Remote Customer Engagement Specialist

Teleperformance USA; Wyoming (OH); Remote; USD 34,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The role requires 2+ years in a consumer-facing position, strong communication, and the ability to work remotely. Benefits include flexible work arrangements and ongoing training opportunities.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience.
• Able to work independently.
• Strong technical aptitude for new technologies.
• Ability to work cross functionally within the organization as well as with consumers.
• Ability to work remotely in a virtual team environment.
• 6 months Customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Ability to navigate Windows operating systems.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Negotiate, follow up, ensure consumer satisfaction with all concerns.
• Assess situations quickly and act per brand guidelines.
• Represent the consumer services team with brand partners to drive change.
• Document and report on consumer interactions accurately.
• Engage in consumer communication via calls, live chat or email to answer questions and troubleshoot.
• Assist consumers in eCommerce transactions and processing payments.
• Respond to Social Media posts.

Skills

Customer service

Remote work

Communication

Type 25 wpm

Google Suite

Call center experience

eCommerce experience

Independent

Technical aptitude

Cross-functional

Social media response

Education

High School/GED

Tools

Google Suite

Windows OS

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The role requires 2+ years in a consumer-facing position, strong communication, and the ability to work remotely. Benefits include flexible work arrangements and ongoing training opportunities.