Remote Customer Experience Specialist

Teleperformance USA; Town of Montana (WI); Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for our clients, handling inbound and outbound communications with professionalism in a fast-paced, remote environment. This role emphasizes resolving inquiries to ensure a seamless, positive customer experience using our web-based tools.

Applicants must meet state eligibility (listed states) and be capable of working independently in a remote setting with strong communication and problem-solving skills.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology
• Call center, voice, chat and email communication experience preferred
• eCommerce experience
• Able to work independently
• Strong technical aptitude for new technologies
• Ability to work remotely in a virtual team environment
• High School Graduate or GED

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
• Responsible for negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
• Accurately document and report on consumer interactions
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
• Assist consumers in eCommerce transaction and processing payments
• Respond to Social Media posts

Skills

Customer service

Remote work

Communication

Typing 25 wpm

Tech-savvy

Problem solving

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Google Suite

Windows OS

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for our clients, handling inbound and outbound communications with professionalism in a fast-paced, remote environment. This role emphasizes resolving inquiries to ensure a seamless, positive customer experience using our web-based tools.

Applicants must meet state eligibility (listed states) and be capable of working independently in a remote setting with strong communication and problem-solving skills.