Remote Sales & Customer Growth Specialist

Accenture PLC; Richmond (CA); Remote; USD 95,000 - 136,000; Full time

Benefits offered by this job

Equity

Health benefits

Remote-friendly hours

Job summary

Accenture PLC seeks a Customer Support Specialist who blends curiosity about why customers buy with the skill to close opportunities. The role emphasizes Five9-driven insights, inbound handling, and cross-team collaboration from the Richmond region to nationwide markets.

You’ll help build a data-driven scoring model, improve listening to reduce leaks, and report ROI to guide budget cycles. The package features $95,000–$136,000 annually, equity, health benefits, and remote-friendly hours to

Qualifications

• Experience upselling and a willingness to learn public speaking.
• Comfort steering marketing conversations toward a decision.
• Critical thinking and independent judgment.
• Storytelling that turns data into decisions.

Responsibilities

• Handle inbound calls and rank hot leads with insight.
• Collaborate with product teams to position offerings in Richmond region.
• Maintain relationships and carry the CA number.
• Develop a Five9-driven scoring model the team trusts.
• Identify gaps in active listening affecting deals at handoff.
• Report attribution and ROI to inform budget cycles.
• Beat quarterly targets while protecting the pipeline.
• Test subject lines and optimize winners.

Skills

Upselling

Public Speaking

Critical thinking

Storytelling

Tools

Five9

Job description

Accenture PLC seeks a Customer Support Specialist who blends curiosity about why customers buy with the skill to close opportunities. The role emphasizes Five9-driven insights, inbound handling, and cross-team collaboration from the Richmond region to nationwide markets.

You’ll help build a data-driven scoring model, improve listening to reduce leaks, and report ROI to guide budget cycles. The package features $95,000–$136,000 annually, equity, health benefits, and remote-friendly hours to