Remote Customer Engagement Specialist — Growth & Bonuses

Talentoma; Virginia; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Customer Engagement Specialist to manage product questions, account access steps, and service follow-ups. This associate-level role sits within the customer support team and collaborates with product support contacts to resolve questions and maintain interaction histories.

This fully remote position offers work from home in Virginia, United States, with a 40-hour weekly commitment. The role emphasizes clear communication, consistent answers, and proactive follow-ups,

Qualifications

• High school diploma or equivalent.
• 1-2 years in customer service or engagement.
• Familiarity with Salesforce and Zendesk for reviewing histories.
• Comfort using Talkdesk for calls.
• Clear spoken and written communication; patient with steps.
• Ability to prioritize work and protect customer information.
• Remote work setup and 40-hour weekly availability.
• Structured onboarding and training on systems.

Responsibilities

• Review incoming emails, tickets, and follow-ups in Zendesk, identify urgency.
• Answer calls via Talkdesk, clarify concerns and explain available assistance.
• Check account context in Salesforce and verify details before sharing info.
• Explain product features using approved materials tailored to customers.
• Guide initial service use and account navigation, check understanding.
• Document each interaction with questions, steps, status, next actions.
• Escalate unresolved issues to team lead with full context.
• Contribute to improving reference materials by summarizing recurring questions.
• Close tickets after confirming answers and recording outcomes.

Skills

CRM experience

Excellent communication

Documentation skills

Problem escalation

Time management

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Talkdesk

Job description

Talentoma is seeking a Customer Engagement Specialist to manage product questions, account access steps, and service follow-ups. This associate-level role sits within the customer support team and collaborates with product support contacts to resolve questions and maintain interaction histories.

This fully remote position offers work from home in Virginia, United States, with a 40-hour weekly commitment. The role emphasizes clear communication, consistent answers, and proactive follow-ups,