Hybrid Customer Support & Insights Specialist

Strategic Advantage; Santa Clara (CA); Hybrid; USD 74,000 - 103,000; Full time

Benefits offered by this job

Mentorship

Growth ladder

Hybrid/remote options

Job summary

Strategic Advantage in Santa Clara, CA is seeking a Customer Support Specialist who combines curiosity about why people buy with practical selling skills. The role offers a hybrid schedule and a clear growth path, with mentorship and a quota of $74,000–$103,000.

You will collaborate across product and marketing teams to position offerings in California, track competitive pricing, forecast your quota, and translate customer insights into sharper campaign briefs.

Qualifications

• Experience thriving in a fast-growing, deadline-driven setting.
• Strong organizational skills and ability to juggle multiple workstreams.
• Experience supporting cross-functional teams in a junior capacity.
• Comfort with a hybrid cadence in Santa Clara.
• Hands-on multitasking with stakeholder management.

Responsibilities

• Collaborate with product teams to position new offerings in the Santa Clara region.
• Monitor competitor pricing across California.
• Rank hottest leads using stakeholder management and intuition.
• Forecast quota of $74,000–$103,000.
• Translate customer insights into sharper campaign briefs.

Skills

Multitasking

Stakeholder management

Cross-functional collaboration

Organizational skills

Job description

Strategic Advantage in Santa Clara, CA is seeking a Customer Support Specialist who combines curiosity about why people buy with practical selling skills. The role offers a hybrid schedule and a clear growth path, with mentorship and a quota of $74,000–$103,000.

You will collaborate across product and marketing teams to position offerings in California, track competitive pricing, forecast your quota, and translate customer insights into sharper campaign briefs.