Remote Sales & Customer Experience Specialist (Evenings)

Hong Kong Study Skills Research Institute; Alabama; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance USA is seeking a Sales Customer Experience Specialist for evening and overnight shifts. In this remote position, you will provide customer support through various channels, resolving inquiries and managing customer relationships.

The ideal candidate will have excellent customer service skills, a high school diploma or GED, and be proficient in PC operations. The role also requires the ability to work independently and as part of a virtual team. Full benefits including paid training and time off are offered.

Qualifications

• Ability to work remotely in a virtual team environment.
• Demonstrates effective people skills when dealing with others.
• Ability to stay composed and organized in a fast-paced environment.

Responsibilities

• Provide customer support via telephone and/or Internet.
• Handle customer inquiries and resolve support issues.
• Troubleshoot customer problems and escalate when necessary.
• Track and document inbound support requests.

Skills

Excellent customer service skills

Effective people skills

Proficient in PC operation

Ability to type 25 wpm

Organization and work prioritization

Education

High School Graduate or GED

Job description

Teleperformance USA is seeking a Sales Customer Experience Specialist for evening and overnight shifts. In this remote position, you will provide customer support through various channels, resolving inquiries and managing customer relationships.

The ideal candidate will have excellent customer service skills, a high school diploma or GED, and be proficient in PC operations. The role also requires the ability to work independently and as part of a virtual team. Full benefits including paid training and time off are offered.