Remote Customer Support Specialist

Teleperformance USA; North Dakota; Remote; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting.

The role emphasizes excellent service delivery, active listening, and the ability to handle confidential information. Eligible applicants must be 18+, with a minimum 6 months of customer service experience and a typing speed of 25 WPM. Remote work capabilities are supported with required home setup.

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based environments.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Aufgaben

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Kenntnisse

Customer service

Typing speed

Windows basics

Communication

Problem solving

Team collaboration

Open-mindedness

Critical thinking

Shift adaptability

Ausbildung

High School Diploma or equivalent

College degree preferred

Jobbeschreibung

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting.

The role emphasizes excellent service delivery, active listening, and the ability to handle confidential information. Eligible applicants must be 18+, with a minimum 6 months of customer service experience and a typing speed of 25 WPM. Remote work capabilities are supported with required home setup.