Remote Sales Coordinator — Salesforce & Ops Support

Cencora; North Carolina; Remote; USD 42,000 - 64,000; Full time

Job summary

Cencora is seeking a proactive Sales Coordinator to support day-to-day sales operations, manage administrative and analytical requests, and help maintain customer accounts in a remote, collaborative environment. The role requires partnering closely with sales representatives and shared services to ensure service continuity.

You will respond to customer and sales team requests via a shared inbox and Salesforce queue, analyze reports, investigate discrepancies, and escalate issues as needed.

Qualifications

• Experience in sales operations, business operations, program coordination, customer support, or a related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills to review, interpret, and analyze reports.
• Knowledge of Smartsheet is beneficial.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Coordinate day-to-day sales support activities for assigned accounts and programs to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports to identify discrepancies, investigate root causes, and route actions to internal teams.
• Collaborate across sales, operations, IT, suppliers, and customers to resolve issues.
• Monitor customer account health and program performance to support proactive sales approaches.
• Prepare process documentation, work instructions, and reporting outputs to improve consistency.

Skills

Salesforce

Excel

Analytical skills

Communication

Cross-functional collaboration

Tools

Smartsheet

Job description

Cencora is seeking a proactive Sales Coordinator to support day-to-day sales operations, manage administrative and analytical requests, and help maintain customer accounts in a remote, collaborative environment. The role requires partnering closely with sales representatives and shared services to ensure service continuity.

You will respond to customer and sales team requests via a shared inbox and Salesforce queue, analyze reports, investigate discrepancies, and escalate issues as needed.