Sales Coordinator

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing; Raleigh (NC); Remote; USD 42,000 - 62,000; Full time

Job summary

Cencora is seeking a proactive Sales Coordinator to support day-to-day sales operations and ensure top-tier service for internal teams and customers. The role involves coordinating support activities, handling administrative requests, and ensuring account health across programs.

You'll partner with sales, shared services, and customers in a remote environment, analyzing data, solving problems, and driving process improvements while maintaining strong relationships and clear communication.

Qualifications

• Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports.
• Working knowledge of Smartsheet is beneficial.
• Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance.

Responsibilities

• Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.
• Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.
• Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.

Skills

Sales operations

Salesforce

Excel

Smartsheet

Analytical skills

Communication

Organization

Cross-functional collaboration

Tools

Smartsheet

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

About the Role

We are seeking a proactive and detail-oriented Sales Coordinator to support day‑to‑day sales operations and help ensure a high level of service for both internal teams and customers. This role is responsible for coordinating sales support activities, managing administrative and analytical requests, and helping maintain the overall health of customer accounts.

Working in a remote environment, the Sales Coordinator will partner closely with sales representatives and shared services teams, acting as a key point of coordination across sales, operations, customers, suppliers, and internal support functions. This position is ideal for someone who enjoys solving problems, improving processes, analyzing data, and building strong working relationships.

Key Responsibilities

• Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.
• Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.
• Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.

Skills and Experience

• Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports.
• Working knowledge of Smartsheet is beneficial.
• Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance.
• Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners.
• Basic understanding of GPOs and health licensing requirements is preferred.
• Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation