Sales Coordinator

MWI Animal Health; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Cencora is seeking a proactive Sales Coordinator to support day-to-day sales operations, ensure service continuity, and maintain healthy customer accounts. This remote role partners with sales representatives and shared services to coordinate across teams.

You will respond to requests from a shared inbox and Salesforce queue, help with onboarding, audits, and reporting, and identify process improvements. Strong communication and Excel skills are essential, along with experience in regulated

Qualifications

• Experience in sales operations, business operations, program coordination, customer support, or related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel with the ability to review, interpret, and analyze reports.

Responsibilities

• Coordinate day-to-day sales support activities for accounts, programs, and business processes to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams.
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.
• Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.
• Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.

Skills

Sales operations

Customer support

Data analysis

Salesforce

Excel

Communication

Organization

Tools

Smartsheet

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****About the Role** We are seeking a proactive and detail-oriented Sales Coordinator to support day-to-day sales operations and help ensure a high level of service for both internal teams and customers. This role is responsible for coordinating sales support activities, managing administrative and analytical requests, and helping maintain the overall health of customer accounts.Working in a remote environment, the Sales Coordinator will partner closely with sales representatives and shared services teams, acting as a key point of coordination across sales, operations, customers, suppliers, and internal support functions. This position is ideal for someone who enjoys solving problems, improving processes, analyzing data, and building strong working relationships. **Key Responsibilities*** Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes to ensure timely execution and service continuity.* Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.* Support customer onboarding, audits, reporting requests, account administration, and other operational activities.* Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.* Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.* Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.* Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.* Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.* Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.* Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.**Skills and Experience** * Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field.* Strong working knowledge of Salesforce.* Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports.* Working knowledge of Smartsheet is beneficial.* Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions.* Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed.* Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.* Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance.* Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners.* Basic understanding of GPOs and health licensing requirements is preferred.* Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required.