Remote Sales and Customer Service Agent | Entry Level

Globe Life AIL - Lisa Russel; Milwaukee (WI); Remote; USD 20,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Remote work from home

Mentorship

Leadership development

Training provided

Job summary

AO, part of the Globe Life family, is hiring Remote Benefits Representatives. This entry-level role offers 100% remote work from anywhere in the U.S., with comprehensive training, mentorship, and ongoing support to build client relationships.

You will assist working families with benefit options, enrollments, and follow-up support, meeting clients virtually via Zoom and phone. No prior insurance experience required; performance-based pay and weekly bonuses reflect your impact.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Self-motivation and a customer-focused mindset.
• Willingness to learn and adapt to new programs.

Responsibilities

• Meet with clients virtually through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Review benefit programs and explain available solutions.
• Assist clients with applications, enrollment, and benefit updates.
• Provide ongoing customer support and follow-up communication.
• Maintain accurate client records and documentation.

Skills

Excellent communication

Interpersonal skills

Customer service mindset

Positive attitude

Professional demeanor

Self-motivation

Remote work autonomy

Time-management

Tools

Zoom

Job description

Remote Sales and Customer Service Agent - Entry Level

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Purpose, Flexibility & Growth

Are you looking for a career that offers meaningful work, professional development, and the flexibility to work from home?

AO is seeking motivated, service-oriented individuals to join our growing team as Remote Benefits Representatives. In this role, you'll help working families understand their available benefits while providing exceptional customer service and building long-term client relationships.

Whether you're launching a new career or bringing experience in customer service, healthcare, retail, hospitality, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.

Since 2020, our organization has operated in a fully remote environment, giving our team members the flexibility to work from anywhere while enjoying a collaborative, growth-focused culture.

About AO

For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we continue to grow while remaining committed to delivering exceptional service and creating rewarding career opportunities for our team members.

What You'll Do

As a Remote Benefits Representative, you'll work directly with clients who have requested information about their available benefits and coverage options.

Client Support & Service

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Review benefit programs and explain available solutions

• Assist clients with applications, enrollment, and benefit updates

• Provide ongoing customer support and follow-up communication

• Maintain accurate client records and documentation

Relationship Building

• Develop long-term client relationships built on trust and professionalism

• Deliver exceptional customer service with every interaction

• Help clients make informed decisions about protecting themselves and their families

• Maintain consistent communication throughout the client experience

Professional Development

• Participate in ongoing virtual training and mentorship

• Attend leadership development and coaching sessions

• Learn industry products, systems, and best practices

• Continue developing communication and relationship-building skills

Why Join AO?

Award-Winning Culture

• Positive, supportive remote team environment

• Mentorship from experienced leaders

• Recognition for performance and achievement

• Collaborative culture focused on growth

Financial Strength & Stability

• Member of the Globe Life family of companies

• A+ (Superior) rating from A.M. Best

• Long-standing organization serving millions of working families

Career Advancement

• Performance-based promotions

• Leadership development opportunities

• Promotion from within

• Clear pathways into management and leadership

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Comprehensive Training

• No prior insurance experience required

• Structured onboarding program

• Weekly virtual coaching

• Ongoing mentorship and leadership development

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Additional Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Leadership conferences and incentive travel

• Modern technology and virtual collaboration tools

Qualifications

We're looking for individuals who demonstrate:

• Excellent communication and interpersonal skills

• Passion for helping others

• Strong customer service mindset

• Positive attitude and professional demeanor

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Adaptability and willingness to learn

• Strong organizational and time-management skills

Helpful Experience (Not Required)

Experience in any of the following is a plus:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Sales

• Administrative Support

• Call Center Operations

No prior insurance experience is required. We provide the training and support needed for motivated individuals to succeed.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Make a Lasting Impact?

If you're looking for a meaningful remote career where you can help families, develop professionally, and build long-term success, we'd love to hear from you.

Help Families. Grow Your Career. Build Your Future with AO.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States Provide your own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace Complete required training and participate in virtual meetings Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.