Customer Service Associate | Remote on Zoom

Globe Life AIL - Lisa Russel; Riverside Circle (AL); Remote; USD 60,000 - 120,000; Part time

Benefits offered by this job

Work from home

Flexible scheduling

No daily commute

Modern virtual environment

Better work-life balance

Team mentorship

Job summary

AO (American Income Division) is seeking a Remote Client Service Representative to educate clients about supplemental benefits and coverage options. Work is 100% remote across the United States, with training and mentorship provided to help you grow professionally.

No prior insurance experience is required; you will be taught everything you need to know, with ongoing coaching and opportunities for advancement in a performance-driven environment.

Qualifications

• Excellent communication and interpersonal skills.
• Attitude, coachability, and willingness to learn.

Responsibilities

• Meet clients virtually via Zoom and scheduled phone appointments.
• Build long-term client relationships through exceptional service.
• Explain supplemental benefits and available coverage options; assist with applications and updates.

Skills

Communication skills

Job description

Customer Service Associate | 100% Remote

Company: AO (American Income Division)

Location: Virginia Beach, VA 23452

Work Arrangement: 100% Remote (U.S. Residents Only)

Ambition Over Experience

100% Remote | Flexible Schedule | Career Growth

Are you ready to build a career based on your potential—not just your experience?

At AO, we believe great careers are built through attitude, work ethic, and a willingness to learn. We're seeking motivated, coachable individuals who are passionate about helping others and eager to grow in a supportive, performance-driven environment.

As a Remote Client Service Representative, you'll work with clients who have requested information about their supplemental benefits and coverage options. Through virtual appointments, you'll educate clients, answer questions, and provide outstanding customer service while building lasting relationships.

Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, or sales, we'll provide the comprehensive training, mentorship, and leadership development needed to help you succeed.

No prior insurance experience is required—we'll teach you everything you need to know.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we combine the stability of an established organization with the flexibility of a modern remote workplace. Since 2020, we've operated in a fully virtual environment, allowing our representatives to build successful careers from home while receiving continuous coaching, mentorship, and professional development.

At AO, we invest in people. Our culture is built around collaboration, leadership development, and promoting from within, giving motivated individuals a clear path for long-term career advancement.

Why Professionals Choose AO

We're committed to creating careers—not just jobs.

Our representatives enjoy the flexibility of working remotely while helping families understand valuable supplemental benefits that provide financial protection and peace of mind.

Whether your background is in customer service, healthcare, retail, hospitality, education, administration, banking, or another people-focused profession, you'll receive the support and training needed to thrive.

If you're dependable, motivated, and excited about continuous growth, you'll fit right in.

What You'll Do

Client Service & Relationship Building

As a Remote Client Service Representative, you'll serve as a trusted resource for clients by providing education, guidance, and exceptional service.

Responsibilities include:

• Meet with clients virtually through Zoom and scheduled phone appointments
• Build meaningful, long-term relationships through exceptional customer service
• Answer questions regarding supplemental benefits and available coverage options
• Review existing policies and explain available solutions
• Assist clients with applications, enrollment, and benefit updates
• Schedule follow-up appointments and maintain ongoing communication
• Maintain organized electronic client records and documentation
• Resolve client questions with professionalism and empathy
• Deliver a positive experience during every client interaction
• Collaborate with teammates to ensure outstanding service

Professional Growth & Development

Success at AO starts with continuous learning.

You'll receive ongoing coaching designed to strengthen your communication, leadership, customer service, and professional skills.

Development opportunities include:

• Weekly virtual coaching sessions
• Leadership mentoring
• Product and industry training
• Communication and presentation development
• Professional skill-building workshops
• Collaboration with experienced leaders
• Opportunities to contribute ideas that improve the client experience

Many of our leaders started in entry-level positions and advanced through consistency, coachability, and performance.

Why Join AO?

100% Remote Flexibility

Enjoy the freedom to build your career from anywhere within the United States.

Benefits include:

• Work from home
• Flexible scheduling
• No daily commute
• Modern virtual work environment
• Better work-life balance
• Independence with ongoing team support

Mentorship-First Culture

You'll never be expected to figure things out on your own.

We provide:

• One-on-one mentorship
• Weekly coaching
• Leadership guidance
• Collaborative team support
• Continuous professional development

Our leaders are committed to helping you grow personally and professionally.

Performance-Based Career Growth

Your advancement is determined by your effort—not your tenure.

Qualified representatives have opportunities to pursue:

• Leadership development
• Team mentoring
• Performance-based promotions
• Management opportunities
• Long-term career advancement

Long-Term Income Potential

Your hard work is recognized and rewarded.

Opportunities include:

• Weekly pay
• Performance-based bonuses
• Residual income opportunities
• Leadership incentives
• Recognition programs
• Advancement rewards

What We're Looking For

We hire for attitude, character, and potential just as much as experience.

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Positive attitude and eagerness to learn
• Strong work ethic and accountability
• Customer-focused mindset
• Professionalism and integrity
• Adaptability and problem-solving abilities
• Organization and attention to detail
• Ability to work independently in a remote environment
• Coachability and openness to feedback
• Desire for continuous personal and professional growth

Helpful Experience (Not Required)

Experience in any of the following fields is beneficial but not required:

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Banking
• Sales
• Administrative Support
• Call Center Operations
• Education
• Account Management

No prior insurance experience is necessary. We provide comprehensive onboarding, training, and ongoing mentorship for motivated individuals who are ready to build a rewarding long-term career.

What We Offer

Training & Support

We provide everything you need to succeed.

• Comprehensive onboarding
• Weekly virtual training
• Leadership coaching
• One-on-one mentorship
• Ongoing professional development
• Industry-leading virtual systems and technology

Benefits

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Leadership conferences
• Incentive travel and recognition programs
• Union-supported work environment
• Modern collaboration and communication tools

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Interview Process

Qualified candidates will first complete a brief career overview before scheduling a live Zoom interview with a member of our hiring team.

During the interview, you'll learn more about the role, our training program, career advancement opportunities, and what to expect during your onboarding experience.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Get Started?

If you're looking for a career where your ambition matters more than your experience, where growth is encouraged, and where success is earned through effort, consistency, and a commitment to helping others, we'd love to meet you.

Join a company that values your potential, invests in your development, and provides the flexibility to build a rewarding career from anywhere in the United States.

Your Potential Matters More Than Your Experience. Start Your Future with AO.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.