Virtual Client Services Agent

Globe Life AIL - Lisa Russel; Cincinnati (OH); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Leadership incentives

Recognition programs

Remote-first work environment

Training & mentorship

Job summary

AO, a Globe Life company, is seeking Remote Client Relationship Representatives to connect with clients from home. No prior insurance experience is required, and comprehensive training, mentorship, and support are provided.

In this 100% remote role, you will handle virtual appointments, explain available benefits, and assist with enrollment and policy updates. You will build lasting client relationships while working with a supportive remote team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Positive attitude and willingness to learn.
• Self-motivation and accountability.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Professionalism and integrity.

Responsibilities

• Meet with clients through Zoom and phone appointments
• Build strong, long-term client relationships
• Answer questions regarding available benefits and coverage options
• Review existing policies and explain available solutions
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer support and follow-up communication
• Maintain accurate client records and documentation

Skills

Communication

Customer Service

Time Management

Remote Work

Professionalism

Tools

Zoom

Job description

Virtual Client Services Agent | 100% Remote

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build Long-Term Relationships While Working From Home

Are you looking for a rewarding remote career where you can help people, build lasting relationships, and grow professionally?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Relationship Representatives. In this role, you'll connect with clients who have requested information about their benefits, provide exceptional customer service, and build trusted relationships—all from the comfort of your home.

Whether you're starting a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and helping families protect their financial future.

What You'll Do

As a Remote Client Relationship Representative, you'll work directly with clients through virtual appointments and ongoing communication.

Client Support Responsibilities

• Meet with clients through Zoom and phone appointments

• Build strong, long-term client relationships

• Answer questions regarding available benefits and coverage options

• Review existing policies and explain available solutions

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer support and follow-up communication

• Maintain accurate client records and documentation

Professional Development

• Participate in virtual training and mentorship programs

• Attend leadership development workshops

• Learn industry products, systems, and best practices

• Continue developing communication and relationship-building skills

• Collaborate with a supportive remote team

Why Join AO?

A Stable, Established Organization

• More than 70 years of serving working families

• Member of the Globe Life family of companies

• Financially strong, long-standing organization

• Remote-first work environment

Professional Growth

• Structured onboarding and training

• Weekly coaching and mentorship

• Leadership development opportunities

• Promotion from within

• Performance-based career advancement

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No daily commute

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities through client renewals

• Retirement planning opportunities

• Union-supported work environment

Training & Support

• Comprehensive training provided

• Ongoing mentorship

• Weekly virtual coaching

• Leadership development

• Industry-leading technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Strong customer service mindset

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Strong organizational and time-management skills

• Ability to work independently in a remote environment

• Professionalism and integrity

Helpful Experience (Not Required)

Experience in any of the following is beneficial:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Sales

• Administrative Support

• Call Center Operations

• Leadership or Management

No insurance experience is required. We provide comprehensive training, mentorship, and ongoing support for motivated individuals.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.

Work From Home. Build Relationships. Grow Your Career. Make a Difference.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.