Remote Customer Experience Representative

AIL; Philadelphia (Philadelphia County); Remote; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Leadership Development Programs

Residual Income Opportunities

Career Advancement

OPEIU Local 277 Union Representation (

Job summary

AO Globe Life is offering a 100% remote Benefits Representative role designed for entry-level candidates. You’ll educate members on life, accident, and health insurance options, enroll and support them, and receive ongoing training, licensing guidance, and mentorship.

Ideal for those seeking flexibility, coaching, and long-term growth in a remote, commission-based environment across the United States.

Qualifications

• Excellent communication skills for frontline support.
• Customer-focused and service-oriented mindset.
• Self-motivated, dependable, and organized.
• Ability to work independently in a remote environment.

Responsibilities

• Meet with members virtually using Zoom and phone appointments.
• Connect with qualified members who have requested benefit information.
• Explain life, accident, and supplemental health insurance options.
• Assess individual needs and recommend personalized benefit solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates.
• Provide ongoing customer service and policy support.
• Maintain accurate records while following compliance standards.
• Participate in weekly coaching, training, mentorship, and leadership development.

Skills

Excellent communication

Customer-focused

Self-motivated

Organized

Problem solving

Independent work

Zoom proficiency

CRM systems

Tools

Zoom

CRM systems

Job description

Remote Customer Experience Representative

Company:AO Globe Life
Location:100% Remote (United States)
Job Type:Full-Time | Entry-Level | Flexible Schedule | Training & Mentorship Provided

Help Working Families While Building a Career You Control

Looking for awork-from-home careerwith flexibility, professional development, unlimited earning potential, and a meaningful purpose?

AO Globe Life is hiringRemote Benefits Representativesto educate and assist veterans, labor union members, credit union members, associations, and their families with life, accident, and supplemental health insurance benefits.

Whether you're entering the workforce, changing careers, or bringing experience from customer service, retail, healthcare, hospitality, banking, education, military, or sales, we'll provide thetraining, mentorship, licensing guidance, and supportyou need to build a rewarding long-term career.

Why You'll Love This Opportunity

• 100% Remote Work

• No Experience Required

• Qualified Leads Provided – No Cold Calling

• Weekly Pay + Performance-Based Bonuses

• Comprehensive Training & Licensing Support

• Leadership Development & Advancement Opportunities

About AO Globe Life

For more than70 years, AO Globe Life has proudly served working families across North America by providing trusted life, accident, and supplemental health insurance solutions.

Our company is built on integrity, exceptional customer service, and developing leaders from within. We believe in investing in our people and creating opportunities for long-term career success.

Our Mission

Protect Every Child. Serve All Working People.

What You'll Do

As a Remote Benefits Representative, you'll work directly with members through scheduled virtual appointments to provide education, guidance, and outstanding customer service.

Responsibilities include:

• Meet with members virtually using Zoom and phone appointments.

• Connect with qualified members who have requested benefit information.

• Explain life, accident, and supplemental health insurance options.

• Assess individual needs and recommend personalized benefit solutions.

• Guide members through the enrollment process.

• Conduct policy reviews and assist with beneficiary updates.

• Provide ongoing customer service and policy support.

• Maintain accurate records while following company and state compliance standards.

• Participate in weekly coaching, training, mentorship, and leadership development.

Why Join AO Globe Life?

100% Work From Home

Enjoy the flexibility to work remotely from anywhere in the United States.

Weekly Pay + Unlimited Income Potential

Earn weekly income through performance-based commissions, bonuses, renewals, and long-term residual income.

Flexible Schedule

Design a work schedule that supports your lifestyle and work-life balance.

Qualified Warm Leads

No cold calling. Focus on helping members who have already requested information.

Comprehensive Training & Mentorship

We invest in your success with:

• Virtual onboarding

• Licensing guidance

• One-on-one coaching

• Weekly mentorship

• Ongoing professional development

• Leadership training

Career Advancement

Advance into leadership and management positions based on performance—not tenure.

Benefits

• Health Insurance Reimbursement

• Company-Paid Life Insurance

• Leadership Development Programs

• Residual Income Opportunities

• Career Advancement

• OPEIU Local 277 Union Representation (where applicable)

Recognition & Incentives

Top performers may qualify for:

• Company-sponsored incentive trips

• Leadership conferences

• Performance bonuses

• Recognition awards

• Professional development opportunities

Who We're Looking For

We're seeking professionals who are:

• Excellent communicators with strong interpersonal skills.

• Passionate about helping people.

• Customer-focused and service-oriented.

• Self-motivated, dependable, and organized.

• Goal-oriented with strong problem-solving abilities.

• Comfortable working independently in a remote environment.

• Proficient with computers, Zoom, CRM systems, and virtual communication tools.

• Eligible to obtain any required state insurance license.

Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, call centers, client success, insurance, or sales is welcomed—but not required.

Why AO Globe Life?

• 70+ yearsserving working families.

• Backed by the financial strength and stability ofGlobe Life.

• A culture built on integrity, mentorship, and internal promotion.

• Clear pathways into leadership and management.

• Unlimited opportunities for personal, professional, and financial growth.

Interview Process

All interviews are conducted virtually through Zoom, making the hiring process convenient, professional, and accessible from anywhere in the United States.

Ready to Build Your Future?

If you're looking for a rewardingentry-level remote customer service and benefits careerwhere you can help families, receive world-class training, enjoy schedule flexibility, and build long-term financial success, we'd love to hear from you.

Applicants must be physically located in and legally authorized to work in the United States.

AO Globe Life

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.