Remote SaaS Technical Customer Success Advocate

MicroSourcing International; United States; Remote; USD 5,700 - 11,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing International is seeking a Technical Customer Success Representative to support customers remotely from the Philippines, with a day shift schedule. You will respond to inquiries, guide users through product features, and ensure smooth adoption of the SaaS platform.

You'll collaborate with product and support teams, escalate complex issues, and continually learn about updates to deliver high-value, proactive service while maintaining an inclusive, growth-focused work culture.

Qualifications

• Proactively seek ways to enhance product knowledge and skills.
• Demonstrate empathy and patience when working with clients.
• Collaborate with internal teams to improve customer outcomes.

Responsibilities

• Respond promptly to customer inquiries, providing effective solutions.
• Offer ongoing training and guidance on product features and best practices to help customers maximise the value of the SaaS platform.
• Identify and elevate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
• Gather and communicate customer feedback to the product development team to support continuous improvement and innovation.
• Regularly engage in professional development to enhance skills and understanding of the product.
• Maintain detailed records of customer interactions, including inquiries, resolutions, and opportunities for future engagement.
• Stay informed on the latest product updates, industry trends, and customer success best practices to improve the customer experience.

Skills

Empathy

Patience

Collaboration

Job description

MicroSourcing International is seeking a Technical Customer Success Representative to support customers remotely from the Philippines, with a day shift schedule. You will respond to inquiries, guide users through product features, and ensure smooth adoption of the SaaS platform.

You'll collaborate with product and support teams, escalate complex issues, and continually learn about updates to deliver high-value, proactive service while maintaining an inclusive, growth-focused work culture.