Remote Support Specialist - Growth, Perks & Flexible Hours

MicroSourcing International; United States; Remote; USD 5,700 - 7,500; Full time

Benefits offered by this job

Healthcare from day one

Competitive rewards

Career growth

Job summary

MicroSourcing International in the Philippines is seeking a Support Specialist to handle requests on customer accounts using Callcap and Sonar platforms.

You will monitor the support case queue in Salesforce, ensure timely responses within SLAs, and collaborate with teams to resolve issues.

The role offers work-from-home flexibility, competitive rewards, healthcare from day one, and opportunities for growth in a diverse, inclusive environment.

Qualifications

• Strong organizational skills to manage multiple customer requests.
• Excellent written English communication is required.
• Familiarity with JavaScript, SQL, API processes, and Excel is advantageous.
• Ability to identify problems and propose practical solutions.

Responsibilities

• Handle requests on customer accounts via Callcap and Sonar.
• Create/modify CTN provisioning, campaigns, updates, and reactivations.
• Monitor cases in Salesforce and respond within SLAs.

Skills

Organizational skills

Excellent English writing

JavaScript

SQL

APIs

Excel

Problem solving

Job description

MicroSourcing International in the Philippines is seeking a Support Specialist to handle requests on customer accounts using Callcap and Sonar platforms.

You will monitor the support case queue in Salesforce, ensure timely responses within SLAs, and collaborate with teams to resolve issues.

The role offers work-from-home flexibility, competitive rewards, healthcare from day one, and opportunities for growth in a diverse, inclusive environment.