Remote Customer Success Manager - SaaS Growth & Upsell

ShiftCare Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

ShiftCare Inc. is seeking a remote Customer Success Manager with a sales focus. The role emphasizes post-onboarding client management, driving upgrades, and achieving a minimum of 30 outbound calls per day.

You will collaborate with support and product teams to grow product adoption and expansion while maintaining high customer satisfaction. This position is remote in its DNA with headquarters in Sydney; candidates based in the Philippines are welcome and must align with Australian Eastern

Qualifications

• 1–2 years in Customer Success or Account Management in SaaS.
• Minimum 1 year in a sales-driven role.
• Proficient with CRM tools and data analysis.

Responsibilities

• Own client relationships post onboarding with a sales focus and 30 outbound calls per day.
• Conduct regular check-ins and reviews to identify upsell opportunities.
• Introduce new features to drive adoption and upgrades.
• Analyse customer data to identify growth opportunities.
• Coordinate with teams to ensure resources for adoption and growth.
• Capture customer feedback to inform product improvements.

Skills

Sales-driven

Empathetic communication

CRM proficiency

Data analysis

Office & Google tools

Tools

HubSpot

ChurnZero

CRM systems

Job description

ShiftCare Inc. is seeking a remote Customer Success Manager with a sales focus. The role emphasizes post-onboarding client management, driving upgrades, and achieving a minimum of 30 outbound calls per day.

You will collaborate with support and product teams to grow product adoption and expansion while maintaining high customer satisfaction. This position is remote in its DNA with headquarters in Sydney; candidates based in the Philippines are welcome and must align with Australian Eastern