Remote Customer Success Manager - Onboarding & Growth

ShiftCare Inc.; United States; Remote; USD 9,500 - 14,000; Full time

Benefits offered by this job

Fast-track Growth

Job Security

Professional Development

Job summary

ShiftCare Inc. is seeking a Customer Success Manager to own post-onboarding client relationships. You will empathize with users, explain concepts clearly via email, phone, and video, and work to ensure clients achieve strong product adoption and health metrics.

Based in the Philippines and operating remotely, you will coordinate with Sales, Product, and Marketing to maximize KPIs like usage, NRR, and churn reduction, while aligning with the head of CS on strategic process improvements.

Qualifications

• 1-2 years of relevant experience in Customer Success or Account Management.
• Minimum of 1 year in a SaaS Customer Success role.
• Experience using customer data to identify high-priority or at-risk accounts.
• Experience conducting EBRs and account reviews.

Responsibilities

• Guide users and answer their questions as a ShiftCare expert.
• Track client activity, notes, and next steps inside HubSpot and ChurnZero.
• Maintain a portfolio of clients and conduct regular check-ins per KPIs.
• Create resources (webinars, videos, training, templates) to simplify concepts.

Skills

Customer Success

Account Management

SaaS

Data analysis

Communication

Tools

HubSpot

Intercom

ChurnZero

Job description

ShiftCare Inc. is seeking a Customer Success Manager to own post-onboarding client relationships. You will empathize with users, explain concepts clearly via email, phone, and video, and work to ensure clients achieve strong product adoption and health metrics.

Based in the Philippines and operating remotely, you will coordinate with Sales, Product, and Marketing to maximize KPIs like usage, NRR, and churn reduction, while aligning with the head of CS on strategic process improvements.