Remote SaaS Retention & Upsell Specialist

Aura; Oregon; Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Parental leave

Job summary

Aura is hiring remote Customer Loyalty Representatives to kick off new teams. You will engage customers, handle retention calls, and drive satisfaction while promoting Aura's identity, privacy, and security solutions.

We seek 1–2 years of sales/retention experience, strong communication skills, and a self-motivated, team-driven mindset. The role offers competitive pay, benefits, and a path in a growing SaaS company.

Qualifications

• 1-2 years of sales/retention experience with performance metrics.
• Excellent communication and engagement with customers.
• Self-motivated with goal-oriented mindset.
• Team player who thrives in a collaborative environment.
• Strong business acumen to address customer needs.

Responsibilities

• Handle inbound cancellation calls to retain customers.
• Make outbound calls to customers with failed payments.
• Maintain high customer satisfaction through proactive support.

Skills

Sales retention

People person

Self-motivated

Team player

Business acumen

Job description

Aura is hiring remote Customer Loyalty Representatives to kick off new teams. You will engage customers, handle retention calls, and drive satisfaction while promoting Aura's identity, privacy, and security solutions.

We seek 1–2 years of sales/retention experience, strong communication skills, and a self-motivated, team-driven mindset. The role offers competitive pay, benefits, and a path in a growing SaaS company.