Sales Specialist - Retention (Fully Remote)

Aura; United States; Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Parental leave

Job summary

Aura is hiring Full-time Customer Loyalty Representatives to work from home in the United States. You will handle inbound cancellation calls to retain customers, and make outbound calls about failed payments while identifying upsell opportunities for Aura's identity protection solutions.

You bring 1–2 years in sales or retention, strong communication and self-motivation, plus solid business sense and teamwork.

Qualifications

• 1–2 years of sales/retention experience with metrics.
• Strong communication and self-motivation.
• Business acumen and teamwork.

Responsibilities

• Handle inbound cancellation calls and retain customers.
• Make outbound calls regarding failed subscription payments.
• Identify upsell opportunities for Aura's identity protection solutions.

Skills

Sales retention

Communication

Teamwork

Self-motivation

Job description

• Full-time Customer Loyalty Representatives work from home.
• Kick off your SaaS career with a mission-driven team.

Day to Day:

• Handle inbound cancellation calls and retain customers.
• Make outbound calls regarding failed subscription payments.
• Identify upsell opportunities for Aura's identity protection solutions.

What You Bring:

• 1-2 years of sales/retention experience with a track record of meeting metrics.
• Natural communication skills and self-motivation.
• Strong business acumen and teamwork.
• Hourly rate of $18/hour plus targeted commission of $15,000/year.
• Estimated total compensation of $52,000-$56,000 annually.
• Generous health, wellness, retirement, and parental leave packages.

Aura

Aura is a global digital threat protection company that unites Aura and Qoria to create a safer internet for families and schools. With over 1,000 employees and $340M+ ARR, the company protects 9 million families and 32,000 schools across 100+ countries.