Sales Specialist - Retention (Remote)

Aura; United States; Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Parental leave

Job summary

Aura is hiring a Sales Specialist - Retention to join our Inside Sales team. This remote USA role focuses on retaining existing customers and driving value through Aura’s Identity, Privacy and Security platform.

You will handle inbound cancellations, perform outbound recovery calls, and identify upsell opportunities while delivering excellent service. The role emphasizes collaboration, learning, and performance driven rewards.

Qualifications

• 1–2 years of sales/retention experience with metrics.
• Ability to engage customers and handle objections.
• Strong communication and listening skills.
• Self-motivated with goal-driven mindset.
• Team-oriented and collaborative mindset.

Responsibilities

• Take inbound cancellation calls and retain customers.
• Make daily outbound calls to customers with failed payments.
• Ensure high customer satisfaction through proactive support.
• Address customer concerns and provide solutions.
• Identify retention and upsell opportunities aligned with Aura's Identity, Privacy and Security solutions.
• Stay updated on industry best practices to be a trusted resource.

Skills

Retention sales

Outbound calling

Communication skills

Team player

Self-motivated

Job description

Sales Specialist - Retention

Location: Remote USA

Department: Inside Sales

We are on a mission to empower people of all ages to thrive in an increasingly connected world. By uniting Aura and Qoria, organizations driven by personal experiences with identity theft and cyberbullying, our AI-powered platform brings together global category leaders to build a safer internet across all stages of life–protecting individuals and families across home, school, and work environments. Today, our $340M+ ARR platform protects millions of individuals and families, and 32k schools worldwide. Driven by a global team of over 1,000 people, we are combining intelligent digital threat protection with student and child wellbeing tools so everyone can navigate the digital world safely and with confidence.

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer

• Make daily outbound calls to existing Aura customers with failed subscription payments

• Ensure a high level of customer satisfaction through proactive support and active listening

• Address customer concerns and provide solutions

• Master evangelizing Aura's story and mission to customers

• Consult with customers on best practices to better protect their online identity

• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs

• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

• You love talking to people and are naturally engaging

• You're self-motivated and know how to push yourself to achieve goals

• You're a team player and know how to win within a team environment

• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus targeted commission of $15,000/year. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with one weekday (Tuesday or Wednesday) and Sundays off.

We are proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, we are committed to being an inclusive community where all feel welcome.

We are dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found here.