Sales Specialist - Retention

Aura; United States; Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Generous health and wellness benefits

Retirement savings plans

Parental leave

Job summary

Aura is hiring full-time Customer Loyalty Representatives for remote work in the United States. You will handle inbound cancellation calls to retain customers and perform outbound follow-ups on failed payments, aiming to maximize satisfaction and long-term loyalty.

You will educate customers on best practices to protect online identity and identify upsell opportunities across Aura's Identity, Privacy, and Security solutions.

Qualifications

• 1-2 years of sales/retention experience (or equivalent) with performance metrics.
• You love talking to people and are naturally engaging.
• You're self-motivated and push yourself to achieve goals.
• You're a team player and know how to win within a team environment.
• You are a self-starter with business acumen to solve customer needs.

Responsibilities

• Take inbound customer cancellation calls and retain them as an Aura customer.
• Make daily outbound calls to existing Aura customers with failed subscription payments.
• Ensure a high level of customer satisfaction through proactive support and listening.
• Address customer concerns and provide solutions.
• Master Aura's story and mission to customers.
• Consult with customers on best practices to protect their online identity.
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with customer needs.
• Proactively improve knowledge of industry best practices and recent events to be a trusted resource.

Skills

Sales experience

Customer retention

Communication skills

Self-motivated

Team player

Job description

We are on a mission to empower people of all ages to thrive in an increasingly connected world. By uniting Aura and Qoria, organizations driven by personal experiences with identity theft and cyberbullying, our combined company brings together global category leaders to create a safer internet for everyone across all stages of life. Today, our $340M+ ARR platform protects over 9 million families and 32,000 schools across 100+ countries. Driven by a global team of over 1,000 people, we are combining intelligent digital threat protection with student and child wellbeing tools so everyone can navigate the digital world safely and with confidence.

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You're self-motivated and know how to push yourself to achieve goals
• You're a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus targeted commission of $15,000/year. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with one weekday (Tuesday or Wednesday) and Sundays off.

We are proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, we are committed to being an inclusive community where all feel welcome.

We are dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found here .

Voluntary Demographic Questionnaire

The Equal Employment Opportunity Commission (EEOC) requires all private employers with 100 or more employees to complete an EEO-1 report each year. Aura invites you to self-identify gender, race/ethnicity, disability, and veteran status.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of employment. This form will be used for EEO-1 reporting and DE&I purposes only and will be aggregated and kept separate from all other personnel records only accessed by the People Operations team.